The BitStarz Casino has been in operation since 2014 and it is under the ownership of Direx NV Casinos. This parent company operates a couple of dozen different online casinos, so there is a lot of experience coming to bear with the BitStarz Casino offering.
The headquarters for the company is in Nicosia, Cyprus.
This is an online casino that caters to players all across the world. All of the popular types of slots, casino games and live dealer options are well catered for. As the name suggests, this is a crypto casino, allowing you to gamble online using crypto and in a private and anonymous manner. It claims to be the first Bitcoin casino where you can gamble with both Euros and Bitcoin.
There are titles from some of the leading developers in the space today. All games are independently assessed as being fair and the platform is under the regulations of the authorities in Curacao.
This BitStarz Casino review looks at the different aspects of the BitStarz Casino offering.
You will be able to see the pro and cons of this offering in an unbiased manner, allowing you to make an informed decision as to whether you should sign up for a BitStarz Casino account or not.
BitStarz Casino Offering
With the BitStarz Casino, you have a good selection of casino games. For slots players, there are hundreds of different titles on offer. These range from video slots to classic slots and 3D offerings. Some of the best slot developers in the space have their titles featured on this offering, such as Microgaming, NetEnt, Betsoft, Play’n GO, Yggdrasil Gaming and Evolution Gaming.
There are also some very innovative slots titles coming from creative developers Atamic and SoftSwiss. The 3D slots allow for a wholly immersive experience, with the likes of Platinum Lightning and Bells on Fire being particular favorites among fans.
All of the slots titles on the BitStarz Casino can be played for free initially if you do not want to risk money betting on the spins. Slots players will be able to always find something that tickles their fancy with the BitStarz Casino slots offering.
There are 24 progressive jackpot slots titles also as part of this offering. At the time of writing, the highest active jackpot for one of these titles was €6.8 million for the Mega Moolah jackpot slot.
For fans of casino games, you also have a large selection of options. There are plenty of different blackjack variants, including multi-hand and VIP options. The same goes for roulette, with some of the more popular variants being the likes of speed roulette and European roulette.
You also have numerous niche offerings such as baccarat, casino poker games, bingo titles, video poker and many other interesting options.
BitStarz Live Casino Offering
For the BitStarz Casino live dealer offering, there are offerings from a few different developers. However, the main provider of these live dealer games is Evolution Gaming, with support from NetEnt and Ezugi.
This company is world-renowned for its live dealer offering. You have a stunning array of options with the BitStarz Casino live dealer offering. Niche options such as Party Blackjack and Duo Auto Roulette quickly capture attention.
Then you have all of the standard game variants for your favorite dealer casino games. These are available in a variety of different languages and you are able to chat with the rest of the players, as well as with the dealer.
The streams are of HD quality and the entire experience makes you feel like you are sitting at the table in the flesh. You can find a wide range of betting limits with the live dealer offering and you are never going to be short of action with the around the clock playing sessions.
Welcome Bonus
A great way to start off your new online gambling account on the right foot is making sure that you benefit from the platform’s welcome offers. This is a tactic used by operators to try and differentiate themselves from the rest of the crowd with these flashy offers.
No Deposit Bonus
At the BitStarz Casino, you can start off by receiving a no deposit bonus of 20 free spins. All you need to do is sign up for an account and you will be credited with these spins, there is no need for you to make a deposit.
- Free spins winnings do need to be wagered 40 times before being able to be withdrawn.
- The max you can cash out from these free spins without making a deposit to BitStarz Casino is limited to 30 mBTC.
- Any winnings in excess of this sum will be forfeited.
Everyone loves no deposit bonuses, as you get free funds for no risk at all. Do note that BitStarz Casino states in its bonus terms and conditions that for no deposit bonus withdrawals, BitStarz Casino reserves the right to request know your customer (KYC) information.
You also need to verify your email in order to receive the no deposit offer. This is to prevent people just using throwaway email addresses to keep benefiting from the promotion.
Deposit Bonuses
The next part of the BitStarz Casino welcome offer is four different deposit bonuses.
- For your first deposit, you will have it matched 100%, up to a max bonus of 1 BTC. You will need to deposit at least 0.006 BTC to activate this bonus. You will also get 180 free spins for either Wolf Gold or Fruit Zen or Boomanji. These free spins will be released to you in batches of twenty each day for eight days in a row and need to be wagered within 24 hours.
- Your second deposit to BitStarz Casino will be matched 50% up to 1 BTC, your third deposit matched 50% up to a max bonus of 2 BTC, while your fourth deposit to the platform will be matched 100% up to 1 BTC. Therefore, you can earn bonus funds of up to 5 BTC if you max out each of these deposit bonuses. However, these deposit bonuses will not be stacked. Therefore, only make these deposits when you have already completely wagered the bonus funds from your previous deposit bonus.
For you to be able to withdraw these bonus funds, you will need to meet certain wagering requirements. You will have to wager the funds at least 40 times. Do note that certain games will not contribute towards the wagering requirements and only bets of up to 1 mBTC will count towards the targets. You also have 7 days in order to meet the wagering targets.
Overall, this welcome offer has its pros and cons. The wagering requirements are about standard for the industry, but the cap on max bets that contribute to wagering requirements is a bit high if you deposit a large sum. No deposit bonuses are always nice and everyone enjoys free spins.
Regular Promotions and Loyalty Program
To reward the existing customers at BitStarz Casino, there are a variety of promotions that they can benefit from. These will change over time. At the time of writing, there was a ‘Space Level Up Adventure’ promotion that had large cash prizes and physical items up for grabs.
There were also promotions offering bonuses on certain types of games, as well as competitions and leaderboard for those playing the most on the casino in a given period.
Finally, there are promotions for certain days of the week. On Mondays, there is a 50% reload bonus when you make a deposit, whereas on Wednesdays you can get free spins when you reach the qualifying terms.
There is no out and out loyalty program in place at the BitStarz Casino, which will be a disappointment to many. There are comp points that you can accumulate and earn every time you place a real money bet. However, these cannot be exchanged and are simply a way in which the leaderboards for the respective campaigns on the site are arranged.
The promotions as a whole are decent, with plenty of variety for existing customers. However, the lack of a proper loyalty program is a downside.
Payment Methods
There are both cryptocurrencies and fiat currencies accepted at BitStarz Casino. It is not exclusively a crypto casino, with more traditional payment methods also being able to be used by users.
For those looking to add funds with crypto, they can do so through
- Bitcoin (Minimum deposit: 0.0001 BTC)
- Bitcoin Cash (Minimum deposit: 0.001 BCH)
- Litecoin (Minimum deposit: 0.01 LTC)
- Ethereum (Minimum deposit: 0.01 ETH)
- Dogecoin (Minimum deposit: 1000 DOGE)
- CoinsPaid (Minimum deposit: 20 USDT).
Naturally, all of these funding methods are free and will see your funds instantly deposited to your account and there is no cap on how much you can deposit.
For those looking to deposit via fiat currencies, you can use the following methods:
- Visa and MasterCard debit or credit cards
- Maestro, Skrill, Neteller, Bank transfer,
- Sofort, Paysafecard, ComePay, Interac Online, InstaDebit and iDebit.
There is a cap in place of £/€4,000 on most of these options, with minimum deposit also in place. There are also fees associated with certain methods, such as the debit/credit cards, Neteller, Paysafecard and Skrill having a 2.5% processing fee, with ComePay having a 5% fee. The bank transfer deposits also take 1-3 business days for deposited funds to process.
Most of the deposit methods are also available when it comes to withdrawing our funds. While the crypto options see your funds processing almost instantly, most of the non e-wallet options will take a number of days to process.
There are minimum and max withdrawal limits in place. Some of the more notable methods like Bitcoin have a max withdrawal of 10 BTC, 20 BCH for Bitcoin Cash, 100 LC for Litecoin and 20 ETH for Ethereum.
Do note that you have to wager your deposited funds at least one time before they can be then withdrawn. You can also only withdraw funds using the method of which you added the funds to your account.
Overall, the BitStarz Casino is ideal for adding and withdrawing funds if you are using crypto. Otherwise, there are some fees and processing times that you will need to consider.
Security
As mentioned, the BitStarz Casino is under the regulation of the authorities in Curacao. One of the main concerns that players will have is providing their personal or financial data to an online gambling platform. If you are going to be making deposits and withdrawals using crypto, then there is no need to send the BitStarz Casino team a copy of your key identification documents.
You will only be asked for account verification if fraudulent behavior or anything else suspicious has been noticed in relation to your account. For those using fiat currencies, there is a verification process that you will have to comply with in certain cases.
BitStarz Casino is compliant with GDPR in case you have submitted any information or data about yourself. In terms of keeping your info safe, the very best in encryption technology is used on the platform to ensure that everything stays private.
For all crypto funds in BitStarz Casino player accounts, they are kept in cold wallets. This means that there is no online connection. The cold wallets themselves are protected through air-gap isolation, as well as being encrypted.
To add an extra layer of security to your BitStarz Casino account, you can enact two-factor authentication. This adds an extra security step in case someone is trying to access your account. Google Authenticator is used as part of this two-factor authentication process.
The fairness of the games are ensured due to Provability. This allows players to check if a game was random or not. To figure out how to do so, there is an in-depth guide on the BitStarz Casino site that you can check out.
Customer Support
BitStarz Casino is committed to enhancing the customer experience as much as possible. It also prides itself on having a customer support team that is very knowledgeable and well-trained.
The BitStarz Casino website boasts that all members of the support team have at least three years worth of experience in the online casino space. Therefore, a high quality of customer service is expected.
There is a FAQ section that will answer a lot of the common questions that you may have without having to get in direct contact with the support team.
Otherwise, you are able to quickly engage with a customer support rep through the live chat function. This is ideal for simple, straightforward questions. You can also send them an email or get in touch through one of the various BitStarz Casino social media channels. There is currently no telephone support option available.
As the customer support lines are open on a 24/7 basis, you can always get your issues resolved in a timely manner. The quality of the answers from the support team is as promised, so you will be happy most of the time following your interactions with the team.
Mobile Offering
All of the games on the BitStarz Casino have been optimized so they work well on mobile devices. This means that the games will be scaled in such a way that you will not be losing out on any part of the experience if you are using a phone or a tablet. The graphics are still of high quality and nice and smooth provided you are using a decent internet connection.
Not a lot of competitors will have such a good crossover of titles from its desktop version over to mobile devices, so this is definitely a massive plus if you are a mobile player.
Currently, there is only a browser-based mobile offering at BitStarz Casino. This may be a disappointment for some people who like to use downloaded apps when playing casino games. Most of the major operating systems such as iOS and Android will run seamlessly these casino games.
The mobile offering is just as well-laid out, easy on the eye and simple to navigate as the desktop version. Banking can be conducted in a matter of clicks and the vast majority of features crossover from the desktop platform. Overall, this is a quality mobile offering, with the only slight blemish being the lack of an app that can be downloaded.
Usability
The BitStarz Casino site is extremely well designed and laid out. The black and white color scheme is very straightforward but it adds to the sleek experience, making all of the respective sections really pop out from the page.
The navigation system is clear and concise, with only the vital sections being displayed on the menu. Most pages will also have a search function, allowing you to quickly source a particular aspect of the BitStarz Casino offering.
For the games offering, you can quickly differentiate between the different types of games on offer. There is a nice range of different filter options for you to use. This includes sorting by name or by the game developer. You can also use the search function.
All of the games on the BitStarz Casino look great and perform even better. The graphics are crisp and smooth throughout the process. The entire experience is very immersive. For the live dealer games, the streams are flawless and in HD quality. There are all different sorts of different great features you can take advantage of throughout the process.
For those who are curious, there are scrolling feeds that update in real-time on a lot of the BitStarz Casino pages showcasing the latest winners, what games they won on and how much they won. It also shows the top winners for the period, usually being the big jackpot games.
Overall, the BitStarz Casino platform is very simple to use and is easy on the eye, which is all you could ask for from an online casino.
Conclusion
The BitStarz Casino ticks nearly all of the boxes. It has an impressive library of leading slots and casino games, as well as having a diverse live dealer casino offering with options from the best in the business.
The platform is very easy to use and there is a massive crossover from desktop over to mobile in terms of the library of games and the quality of the experience.
There is an extensive welcome bonus package, as well as great regular promotions. BitStarz Casino takes the security of its users very seriously, which is why there are numerous features that help protect you and your data.
The customer support service is one of the best in the business and for crypto users, the deposit and withdrawal process is almost seamless.
Overall, the BitStarz Casino is an ideal fit for most online casino fans.
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