JPMorgan Chase is refusing to reimburse a customer after con artists pretending to represent the bank stole $14,000 from her account.
Florida resident and veterinarian Shawna Green says it all started with a phone call that appeared to be from Chase customer support, reports the ABC-affiliated news station WFTS-TV.
The number looked legitimate and her caller ID said Chase was on the line.
Green took the call and began talking to a scammer who said her business debit card was at risk and needed to be replaced. Green agreed and gave her PIN to the thief.
The next day, Chase told Green that a new debit card was in the mail.
What she didn’t know was the scammers sent the new debit card to New York, and they immediately began spending her money once it arrived.
“When the new debit card got into the hands of the thieves, they spent most of the night using it at stores in Connecticut.
They would buy alcohol and then get extra cash with each purchase. Dozens of transactions totaling more than $14,000 came directly from Medicine River Animal Hospital’s checking account.”
Green says Chase did not notify her of the change of address and did not flag a long list of unusual purchases on her company debit card.
Current banking laws in the US typically protect people whose accounts are hacked or whose cards are stolen, but they do not cover people if they are duped by scammers into authorizing transactions.
Although Chase has already denied Green’s claim, the bank told WFTS-TV that representatives are “looking into the situation, but haven’t responded further.”
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