A KuCoin representative told Cointelegraph that it is already communicating with users to resolve the cases reported on Reddit.
Crypto exchange KuCoin has responded to claims on social media platform Reddit of users being unable to withdraw their funds from the exchange.
On Feb. 21, Reddit users started posting claims in the KuCoin subreddit that they could not withdraw their funds from the exchange. One Redditor said they have already been locked out of their funds for four months. The user claimed they had already provided all the information that KuCoin asked for but still did not receive any action from the exchange.
Another Redditor shared that their account has been blocked for two months. The user claims that KuCoin responded to them with some “serious allegations,” saying that it received a report that the account was involved in certain crimes like fraud, stealing of tokens or hacker attacks, with sufficient evidence. However, the Reddit user claims they have not received any details from the exchange.
